metoman78's JumboTweets
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The Employee Nematswerani working @TelkomZA mobile technical backoffice which my case ref: has been assign to for the past 3 weeks has not done anything to rectify it or contact me about it. Who does this person reports to and why is there no follow-ups from this person manager?? @HelloTelkom u r #useless @jacquiosully PLSE HELP
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The Employee Nematswerani working @TelkomZA mobile technical backoffice which my case has been assign to for the past 3 weeks has not done anything to rectify it or contact me about it. Who does this person reports to and why is there no follow-ups from this person manager?? @HelloTelkom u r #useless @jacquiosully PLSE HELP
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Sihle Shithole the TM @telkomza mobile. is afraid to talk me about my call conferencing problem. He run off the floor and took a smoke break.@hellotelkom #useless
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Here is 1 of @telkomZA mentions to me last week"Hi there apologies for the delay we will request that a agent contacts you thank you ^YS" I am still waiting for that call of that agent. #useless
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@CapitecBankSA Im not happy how this process is played out. You system withheld monies back of 2 decline transactions. Your system is flawed. And the public need to take note of this. This is the 2nd time this has happened. CapitecBank online banking is not safe
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@TelkomZA It has been a week and no1 is coming bck regarding the fact that conference calling is not working on your mobile network #useless this is after I log a Ref no. and spoke to several teamleader & Managers
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@Momentum_za @702JohnRobbie @mybroadband
Thank You for your response.
Mr. De la Rey, as per our telephone conversation I am not prepared to accept your offer to repair my iphone and here is why.
As many people who put their clothes, Jewelry and whatever they carry on a daily bases, I am one of those people who consider my iPhone one of the most important things to have on me at all times. I have tried many phones over the years and The Apple iPhone is the most reliable and trusted devices out there.
I am a firm believer in the brand, the product and the support the brand offer. As I told you over one of our telephone conversations and do not only own one Apple product but many e.g. Imac, Macbooks, Apple Servers and iPads etc.. My trust I put into my technology is equal to none. The advice & support I got so far from the various approved Apple outlets never failed me.
What is very disappointing with you my insurer #Momentum_za you cannot see the importance I attached to the device and the brand. For you it is just a phone you can fix and I must accept it. I am sorry I cannot.
1. Your supplier is not an Apple approved repairer.
2. Although your supplier can fit a screen and offer a lifetime warranty on it, if something goes wrong with their workmanship I need to courier my phone to them. I stay in Paarl in the Western Cape, who is going to cover the cost?
3. If you can send my iPhone to an approved Apple Repair centre outside our borders and get it repaired there and get a workmanship warranty from them , I will accept.
4. Or replace my iPhone with a new one according to the policy of Apple iStore in South Africa. I am covered for that in any case.
I will admit I do struggle without my phone but it is to important to compromise what I am going to get back from your supplier no one ever heard of.
What is more concerning that I am sure 90% of the public is not even aware that their phones and other electronics are fixed by #momentum_za suppliers who fit generic parts in it. That’s why I am bringing my incident to the public domain before I am going to take my case to the short term insurance ombudsman.
Jon Robbie ask one of your producers to forward this email to one of your investigating consumer journalist to probe how many of the public are aware of this practice Momentum is doing.
I am prepared to go on air and explain my side and you are welcome to get Mr. De La Rey’s side as well.
This email will be tweeted as well.
Regards
Hamid Khan
Cell: 0825244311
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What it is more frustrating abt @CapitecBankSA is this is not the 1st time they handle a query like this abt me. Still it takes longer to resolve. Its like the bank progress backwards. #badservice
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@jacquiosully @TelkomZA @TelkomMobile Plse listen to this call. This is what the public experience with your call centres. https://www.dropbox.com/s/b3kk2q4pzra205h/TelephonyCall-To-180-2015-12-18-08-16-06.m4a?dl=0
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@TelkomZA @TelkomMobile Canalwalk store staff is the worst & the most incompetent you will ever get. Bought Simcards there, gave Id & Util Bill for Rica. got home cards not rica'd. NOW they want me to come back the the store #pathetic
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@TelkomZA @TelkomMobile Canalwalk store staff is the worst & the most incompetent you will ever get. Bought Simcards there, gave Id & Util Bill for Rica. got home cards not rica'd. NOW they want me to come back the the store #pathetic
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@jacquiosully. G'Day I am so furious with the level of service I receive from telkom. I stay in Paarl where there is no telkom shop anymore. So I took the train yesterday to Canalwalk to go & buy 3 simsoki sims for my kids. I gave my Id & utility bill to the lady at the store so it can be rica'd &paid R3 to her & left. Got home put the simcards in and show registration failed. I called the callcentre and they told me I need to back to the store. I need to go back because some1 did not do they job. PLEASE can you help me
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@shameeljoosub @vanzyljan @Vodacom111 To my utter dismay I cannot understand that a call logged on the 23/09/15 Ref: S3-8GB2X-XM7NK is still not resolve. I tried many times to get in touch with data dept in CT. I even contacted Fabian Isaacs regarding my problem. But no1 is coming back to me. This unprofessional very very disappointing. The social media dept response is the same "they logged a call to the data dept." but no1 is coming back. What is sad a leading cellular company who is afraid to call back their clients or are afraid to receive calls from calls from their clients. All the people who suppose to help you hide behind incompetent call centre agents. #RealBadService
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@vodacom Hi I am still waiting for Ettien @Vodacom111 from Data Dept regarding ref:S3-8GB2X-XM7NK to call me. Plse ask why must I begged for assistance from them @Mybroadband @faithmuthambi #badservice
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@Vodacom111 Hi I am still waiting for Ettien from Data Dept to call me. Plse ask why must I begg for assistance from them @Mybroadband @faithmuthambi #badservice
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@TelkomZA
Hi, please accept our humblest apologies will mark as urgent for team to expedite ^JD. Stop making useless apologizes. Your service is a disgrace. Your agents are not technical capable. I still sit with my problem. Please get some1 immediately to call me (0832965234) to sort out my mail problem #worstISP -
@TelkomZA
Hi, please accept our humblest apologies will mark as urgent for team to expedite ^JD. Stop making useless apologizes. Your service is a disgrace. Your agents are not technical capable. I still sit with my problem. Please get some1 immediately to call me (0832965234) to sort out my mail problem #worstISP -
@Vodacom @Vodacom Im still waiting for somebody to come back to me. Stop sending mail to each other try using a telephone and speak to the person responsible for this ref. no
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Im on call for 1h25 with @telkomza technical callcentre and the agent are not capable to resolve my problem due to incompetence and lack of training. And now the cape twn based agent name Fundy tells me she cannot assist further due to a fire evac. If there is a GOD plse help.
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@Vodacom this ref:S3-8GB2X-XM7NK was issued to me on 24/09/15 up till now my problem was not address or resolve from ur data dept. How long must I beg for resolution to my problem #badservice
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"as per our telephonic conversation, the missed call notification request has been escalated. ^JM" so Joshua what happened to this service request?Now can you see how hopeless @telkomza mobile REALLY are. #badservice
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yandisa hlapi is properly the worst call centre manager @TelkomZA mobile has ever had. He is not aware how badly train his teamleaders & agents are. #badservice @mybroadband @faithmuthambi
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@TelkomZA stop send me DM like "Hi there will forward you problem to the mobile department to contact and assist you Thank You ^YS" then still no1 is coming back to me. As said before ur mobile dept call centre is the worst in the industry.#BadService