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by metoman78
on 29/3/16
@Momentum_za @702JohnRobbie @mybroadband
Thank You for your response.

Mr. De la Rey, as per our telephone conversation I am not prepared to accept your offer to repair my iphone and here is why.

As many people who put their clothes, Jewelry and whatever they carry on a daily bases, I am one of those people who consider my iPhone one of the most important things to have on me at all times. I have tried many phones over the years and The Apple iPhone is the most reliable and trusted devices out there.
I am a firm believer in the brand, the product and the support the brand offer. As I told you over one of our telephone conversations and do not only own one Apple product but many e.g. Imac, Macbooks, Apple Servers and iPads etc.. My trust I put into my technology is equal to none. The advice & support I got so far from the various approved Apple outlets never failed me.

What is very disappointing with you my insurer #Momentum_za you cannot see the importance I attached to the device and the brand. For you it is just a phone you can fix and I must accept it. I am sorry I cannot.
1. Your supplier is not an Apple approved repairer.
2. Although your supplier can fit a screen and offer a lifetime warranty on it, if something goes wrong with their workmanship I need to courier my phone to them. I stay in Paarl in the Western Cape, who is going to cover the cost?
3. If you can send my iPhone to an approved Apple Repair centre outside our borders and get it repaired there and get a workmanship warranty from them , I will accept.
4. Or replace my iPhone with a new one according to the policy of Apple iStore in South Africa. I am covered for that in any case.

I will admit I do struggle without my phone but it is to important to compromise what I am going to get back from your supplier no one ever heard of.

What is more concerning that I am sure 90% of the public is not even aware that their phones and other electronics are fixed by #momentum_za suppliers who fit generic parts in it. That’s why I am bringing my incident to the public domain before I am going to take my case to the short term insurance ombudsman.

Jon Robbie ask one of your producers to forward this email to one of your investigating consumer journalist to probe how many of the public are aware of this practice Momentum is doing.

I am prepared to go on air and explain my side and you are welcome to get Mr. De La Rey’s side as well.

This email will be tweeted as well.

Regards
Hamid Khan
Cell: 0825244311