It's Crazy How Some Companies Do Business
RUSH: You know, I don't know why certain companies do things the way they do. I have an example of what I'm talking about, here. They have to have a reason; I just can't figure this one out. There is a TV provider that I signed up for when they first offered service some years ago. Now, not that many 'cause it's relatively new, the last two years. And at the time the only service you could get featured commercials. You could watch anything this particular provider had ever broadcast from their archives and their current offerings, but you had to watch commercials. It cost a nominal amount each month.
Well, they just allowed and offered an upgrade for commercial-free. You can upgrade and pay twice what you're paying per month and get everything commercial free. So I just downloaded the upgrade and I clicked on "upgrade" and it says you gotta go to the original device you ordered our service on. Well, I'm sorry. That device has been out of service for two years. There's no way I can go to the original device to upgrade. I want to pay these people money and they're making it impossible for me to because the only recourse is to call them, and I can't call them because I cannot hear people like customer service people on a phone.
And no matter how many times I tell them I can't hear them, they continue to read from their script. And so it's impossible for me to talk to customer service people on the phone, so I'm stuck. There's no way I can upgrade. I cannot give this company the money that I want to give them. And I don't know of any other outfit like that. If you want to upgrade, doesn't matter what device you have the service on, click on "upgrade," things happen. Your account gets upgraded, your billing cycle is new with the new amount, and you're done.
They've got their reasons here, but obviously I just can't figure it out. But they're not gonna get any upgrade from me 'cause it's not possible. I'm not gonna go back and find a device -- I don't even know which one it is. I've got 'em all, but I haven't the slightest idea which device two years ago I used to originally purchase this service.
You'll never have this happen to you at RushLimbaugh.com, I'm just telling you. You want to upgrade at RushLimbaugh.com, you can do it from wherever, whenever. It doesn't have to be the original computer that you signed on with us. It doesn't have to be original phone tablet or anything else. If you want to buy the Rush Revere books, just buy 'em. You don't have to go back and find the original device. I know it's probably security related, fraud related and so forth.
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RUSH: You know, I don't know why certain companies do things the way they do. I have an example of what I'm talking about, here. They have to have a reason; I just can't figure this one out. There is a TV provider that I signed up for when they first offered service some years ago. Now, not that many 'cause it's relatively new, the last two years. And at the time the only service you could get featured commercials. You could watch anything this particular provider had ever broadcast from their archives and their current offerings, but you had to watch commercials. It cost a nominal amount each month.
Well, they just allowed and offered an upgrade for commercial-free. You can upgrade and pay twice what you're paying per month and get everything commercial free. So I just downloaded the upgrade and I clicked on "upgrade" and it says you gotta go to the original device you ordered our service on. Well, I'm sorry. That device has been out of service for two years. There's no way I can go to the original device to upgrade. I want to pay these people money and they're making it impossible for me to because the only recourse is to call them, and I can't call them because I cannot hear people like customer service people on a phone.
And no matter how many times I tell them I can't hear them, they continue to read from their script. And so it's impossible for me to talk to customer service people on the phone, so I'm stuck. There's no way I can upgrade. I cannot give this company the money that I want to give them. And I don't know of any other outfit like that. If you want to upgrade, doesn't matter what device you have the service on, click on "upgrade," things happen. Your account gets upgraded, your billing cycle is new with the new amount, and you're done.
They've got their reasons here, but obviously I just can't figure it out. But they're not gonna get any upgrade from me 'cause it's not possible. I'm not gonna go back and find a device -- I don't even know which one it is. I've got 'em all, but I haven't the slightest idea which device two years ago I used to originally purchase this service.
You'll never have this happen to you at RushLimbaugh.com, I'm just telling you. You want to upgrade at RushLimbaugh.com, you can do it from wherever, whenever. It doesn't have to be the original computer that you signed on with us. It doesn't have to be original phone tablet or anything else. If you want to buy the Rush Revere books, just buy 'em. You don't have to go back and find the original device. I know it's probably security related, fraud related and so forth.
http://www.rushlimbaugh.com/pages/static/join