Communication of the Day from Treat Consulting: LET’S FACE IT. DIFFICULT CONVERSATIONS ARE PART OF MANAGING PEOPLE. Here’s how to make difficult conversations easier. Don’t let the word difficult side-swipe you. Frame the conversation as a dialogue (two-way), not a monologue (one-way). What are the key points you want to talk about? No more than three. What is the other person’s point of view? Ask him. Say what you have to say in a courageous, honest and fair way. Wait for his response. Continue on point and don’t apologize for having the conversation.
