Communication Tip of the Day from Treat Consulting: REMEMBER PEOPLE’S NAMES. Quaint? Yes, and it works. Remembering a person’s name is the first step in establishing rapport with her because it helps you to connect to her emotionally. 1. Get it right the first time. Ask, if you don’t catch her name when introduced. 2. Use it right away. ‘Hello, Jane. It’s nice to meet you.’ 3. Link it to something familiar, e.g., ‘My niece’s name is Jane, too.’ 4. Don’t overdo it. Use her name naturally in conversation, not artificially.
