Communication Tip of the Day from Treat Consulting: NON-VERBAL CUES ARE CULTURALLY-BASED. You’ve learned to ‘read’ non-verbal cues such as tone of voice or facial expression in your culture from birth. Yet, those cues may not translate to a culture outside of your own. If you’re met with a blank stare when you’re expecting a nod of the head, ask a follow-up question. It will help you zero in on WIGO (what is going on) and give you a place to go in your conversation.
