Communication Tip of the Day from Treat Consulting: LEAD WITH ‘WHAT’S RIGHT’ TO IMPROVE PERFORMANCE. If employees only hear ‘what’s wrong’ from you, they will brand you bad news and avoid you. You’ll have little, if any, opportunity to improve performance. Generally, use a 2-to-1 ratio, i.e., two ‘what’s right’ to one ‘what’s wrong,’ when talking with employees about performance. ‘What’s right’ shows that you respect your employees and that you want them to succeed in their jobs -- respect, an attitude and behavior that improves performance.
