Communication Tip of the Day by Treat Consulting: WHEN COACHING EMPLOYEES, THINK BEFORE, DURING AND AFTER. Coaching consists of three steps: before, during and after. What’s the common thread across the three steps? If coaching doesn’t lead to change, it hasn’t been effective. Before coaching: focus on what to say and how to say it. During coaching: Say it honestly and sincerely. After coaching: Follow up. Lastly, keep notes on who, what, where, when and why. Coach with an eye on change.
